Quality, Productivity and Process Improvement for the California DMV Essay

Quality, Productivity and Process Improvement for the California DMV - Essay ExampleHowever, they want to provide efficient services to their customers. For this reason, the director of the company along with the steering committee took steps to plan a business re-engineering project. They monitor each aspect of the business functions of the agency thoroughly. This is done to find those weak points which mandatory to be changed. In this situation when the agencys motive is to increase their woodland of service and performance, re-engineering of the business process is done. Re-engineering involves uprooting the weak points in the system totally, cookery out a late framework for a solution and finally implementing the designed solution. The business policies supporting these systems also need to be changed along with the new framework. This will not only bring productivity but enhance the performance level of the company as a whole. Table of Contents pluck 2 Introduction 4 Analysi s 5 Discussion 7 Application 8 Conclusion 9 References 11 Introduction The California plane section of Motor Vehicles (DMV) is a submit government owned agency which registers the vehicles and boats in the put forward of California. They issue drivers licenses in the state to the vehicle owners. The agency also regulates the simple machine dealers, technical vehicles, the private driving schools and the traffic schools. The Department of Motor Vehicles works in coordination with the Superior Courts of California. It is responsible for carefully monitoring the wrong practices, if any, and regulates the licensing activities. Its headquarters is in Sacramento. There are about 9,000 employees working in the agency in different places. Nowadays, DMV has converted its licensing and registration activities into online services through an automated system called alter Management Information System (AMIS) (Carroll, 1991, p. 210-211). In this study we are going to analyze the problem ar eas of DMV, the hurdles that it faces due to the old framework of the agency, and the degrading quality of services provided by the employees. After exploring these issues and finding out the causes behind their occurrence, the probable solutions can be suggested. The agency deals with a large number of vehicle owners round the country. Moreover, the task of regulating and monitoring can be really vital when the agency is state owned and is controlled by the Superior Courts of the state. But it is generally seen that state owned agencies are usually run on the age old policies and regulations. They do not introduce any new framework or social structure or strategy into the system to encourage growth. This leads to regarding quality services. The employees become corrupt and involved in taking bribes. Analysis DMV in California is a state owned agency regulating and monitoring the vehicles and boats and their owners in California. The agency is run by the government under the super vision of the Superior Courts. So it can be understood that the framework of rules and regulations is old, the structure of the organization and the functions and strategies need to be changed or amended. Major changes were required in the service delivery departments of driving license, personal and commercial vehicles. DMV mainly wanted to improve the quality of services they were offering to their customers. The performance of the employees as well as the IT department was poor due to their outdated technology and networking. So it is important to first see what quality means and how they can improve